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Terms & Conditions
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Concierge Portal Terms & Conditions

  • The hotel and concierge may utilise the Concierge Portal to make legitimate reservations only and shall not use the Portal for any other purpose.
  • A reservation made using the Portal shall be a confirmed reservation once payment has been processed.
  • The maximum number of Climbers that may be reserved on the Portal at one time is 14 (fourteen). Any reservations for groups larger than 14 must be made via BridgeClimb’s Call Centre.
  • The hotel or concierge shall enter all required information (as directed by the Portal) about hotel guests against each reservation made.  
  • The hotel or concierge shall convey to the hotel guest the terms and conditions associated with booking a BridgeClimb which are contained in the guest terms and conditions here.
  • That BridgeClimb shall only issue one unique booking link to each hotel and the hotel shall be solely responsible for all usage or activity on their unique booking link.
  • The hotel and concierge shall be responsible for maintaining the confidentiality of its unique Portal booking link. If the hotel has reason to believe that the link has been passed to anyone without authorisation to use it, the hotel must promptly notify BridgeClimb.
  • BridgeClimb may, at any time and without having to serve any prior notice to the hotel upgrade, update, change, modify, or improve the Portal in any manner it may deem fit.
  • BridgeClimb shall not be liable to the hotel, or any other party claiming for the hotel, by virtue of the termination of access to the Portal for any reason whatsoever, provided that the hotel or the hotel guests (as applicable) can still access their relevant booking information and confirmation.
  • BridgeClimb shall not be liable for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the inability to use or the performance of the Portal.
  • BridgeClimb may amend these terms from time to time by updating these terms and posting the updated terms on BridgeClimb’s concierge Portal. BridgeClimb shall advise the hotel of the change and provide a link to the changed terms 14 days prior to any such change. By continuing to use the Portal the hotel and concierge shall be deemed to have agreed to the updated terms.
  • The hotel shall not assign or transfer all or any of his/its rights or obligations in relation to the Portal without the prior written consent of BridgeClimb.