Accessibility
At BridgeClimb, we want to support everyone’s goal to experience the exhilaration and breathtaking views from the top of the Sydney Harbour Bridge. Our commitment to accessibility ensures that our experiences are as inclusive and accommodating as possible.
Plan Your Accessible experience
If you have any specific accessibility needs or questions, we encourage you to reach out to our friendly team. We are here to discuss the requirements for completing the experience safely and can work with you to see if we can create an experience that meets your needs and allows you to fully enjoy the iconic Sydney Harbour Bridge experience.
We can provide detailed descriptions of the process, offer quieter experience times, provide written materials, and can arrange for sign language interpreters upon request.
We strive to accommodate all guests wherever possible, and we assess individual needs on a case-by-case basis to determine if it’s safe to participate in the experience. Due to the unique nature of the experience, there may be circumstances where participation isn’t possible. We encourage you to contact us as early as possible before booking so we can discuss your specific requirements and explore available options together.
On the day of your experience
We are committed to ensuring that every guest feels confident and supported. Our pre-experience preparation includes comprehensive safety briefings, equipment fittings, and practice climbs to ensure you are comfortable and ready. Our team is always on hand to answer any questions and provide the necessary support to make your experience unforgettable.
base virtual tour
Click the arrow to begin the virtual tour and guide yourself around the BridgeClimb Base, from the front entry, to check-in desk, gift shop, Archies Cafe and pre-experience waiting area.
Frequently Asked Questions
Guests with a disability who require a companion or carer to support them during their experience, are entitled to a free experience for the companion cardholder. Please call us on (02) 8274 7777 or email us at [email protected] to book an experience with a companion. All Australian State and Territory issued companion cards are accepted. For International guests, as we are unable to verify international companion card programs, we ask that you please contact our team directly to discuss your specific requirements and how we can make it work for you.
Please note, that we strive to accommodate all guests wherever possible, and will assess individual needs on a case-by-case basis to determine if it’s safe to participate in the experience. Due to the nature of the experience, there may be circumstances where participation isn’t possible. We encourage you to contact us as early as possible before booking so we can discuss your specific requirements and explore available options together.
BridgeClimb is a proud member of the Hidden Disabilities Sunflower program which aims to empower those living with a hidden disability, by making the invisible, visible, through the Sunflower symbol. A hidden or invisible disability may include neurological, cognitive and neurodevelopment, physical, visual, auditory, sensory and processing difficulties.
Guests who arrive at BridgeClimb wearing their Sunflower products such as a lanyard, wristband or pin, indicate to us that they may require additional time, support or understanding.
We strongly encourage our Sunflower guests to give our team a call on +61 2 8274 7777 for support in making a booking or discussing your requirements, prior to your experience date. Letting us know you're coming means our friendly team will be ready to support you from the moment you arrive at BridgeClimb on the day of your experience.
To find out more about the Hidden Disabilities Sunflower program and where you can get a Sunflower product visit the official Hidden Disabilities website.
We do our best to help everyone experience BridgeClimb, however, the safety of our guests comes first and foremost, and it may not always be possible. Our team will work with you to discuss your individual needs and assess whether it is safe.
BridgeClimb is an active, outdoor experience and guests need to have the ability to climb stairs and/or ladders independently, and remain standing for the duration of the experience (minimum 1 hour on the Bridge).
Disclosing a medical condition does not necessarily prevent you from participating, in most cases it does not. Our team will let you know if you need a Certificate of Fitness signed by a Doctor to ensure we have the required medical clearance prior to being allowed to climb.
If you have any questions about your ability to participate, please reach out to our team.
We offer Auslan Experiences, where you’ll be accompanied by an Australian Sign Language interpreter who will interpret the commentary about Sydney and its world famous Bridge in Auslan. These experiences are available by request.
If you require a sign language interpreter in another language, such as American Sign Language (ASL), please contact our team — we’re happy to explore what may be possible to support your experience.
Please contact our team at least 14 days prior to your preferred experience date, on +61 2 8274 7777 or [email protected], to request an interpreter and ensure we can accommodate your request.
We also have a variety of headsets available to suit hearing impaired guests and allow them to enjoy the commentary delivered by their tour guide. We encourage guests who wear hearing aids to leave them safely in our free locker storage to prevent damage or loss while they are on the Bridge.
No problem – we’ve got options to make your experience just as memorable without ladders.
Our Summit Insider takes you to the Summit using stairs only, so you can still enjoy those breathtaking views from the top.
Prefer something shorter or not keen on heights? The UnderBridge Walk is a unique experience beneath the Bridge's famous arches, also completely ladder-free.
Both experiences deliver the same incredible scenery and unforgettable moments – without ladders.
Accessible toilets are available on the ground floor level of the BridgeClimb Base. Please note that toilet facilities are not available during your time on the Bridge. Guests will have a final opportunity to use the toilet during their preparation time before getting into their gear.
If you hold a Mobility parking scheme permit, there is street parking on Cumberland Street and around BridgeClimb, where you can enjoy free parking in the designated zones. Visit the City of Sydney website for Mobility parking locations, or the visit the NSW Government website for more information on how you can use disability parking spaces.
THE Experience - UP FOR THE CHALLENGE
Marco from Western Sydney has already experienced BridgeClimb and today he returns with girlfriend Krissy. Both have cerebral palsy so Bridge Tour Guide Ash has arranged a private experience for the couple so they can take in the stunning scenery of Sydney Harbour together, 134 metres above sea level at their own pace.
Watch their story below, in BridgeClimb's mini-series 'The Climb', where we get to know our incredible Bridge Tour Guides and the heart warming stories behind our guests' journey to reach the Summit of the Sydney Harbour Bridge.
MAke a booking enquiry
If you’d like help booking your experience or have specific accessibility needs, please reach out to our team.
You can contact us by phone at +61 2 8274 7777, email us at [email protected], or simply use the form below and we’ll get back to you as soon as possible.
"I want to sincerely thank you for arranging an interpreter, Anne Horton. I can’t imagine what the experience would have been like without her. She made me feel like a full participant, just like the hearing climbers. With her support, I felt secure following all protocols from start to finish, including safety instructions and guidance from the Climb Leader. She was excellent and truly made my experience much easier. I had an amazing time. Thank you again for making this happen!” – Scott Kramer, US Climber
“I too would love to take this opportunity to accolade your company for your consistently outstanding attitude towards deaf people, making sure they have full access and are included at all times. As a professional Auslan interpreter who can also communicate in ASL (American Sign Language), I am so happy to read Scott’s wonderful feedback and we both thoroughly enjoyed the experience.” Anne Horton – Auslan Interpreter
